The agreement between us.

These terms are the agreement between you and Bulrosa OÜ, registration code 14681340, registered at Kiriku tn 6, 10130 Tallinn, Harjumaa, Estonia, which operates Numen (the “Service”). By creating an account or using Numen, you agree to these terms. If you don't agree, don't use the Service.

1. The Service

Numen is a personal memory tool. You save things to it; you recall them later by chatting with an AI agent; the agent can also speak first on a schedule. We change and improve the Service over time. Features may be added, modified, or removed; we'll try to give meaningful notice for material changes.

2. Your account

You must be at least 16 years old to use Numen, and old enough to enter into a binding contract in your country. You are responsible for the account you create, the credentials you choose, and what happens under your login. Keep your password safe and tell us if you suspect unauthorised access.

3. Acceptable use

You agree not to use Numen to do anything illegal, to attack the Service or other users, to reverse-engineer it beyond what local law expressly allows, to scrape or harvest other users' data, to spam, to upload malware, to impersonate someone, or to infringe anyone else's rights. You also agree not to use Numen to generate or store content that sexualises minors, that incites violence, or that is otherwise prohibited by our AI providers' usage policies. We may suspend or terminate accounts that break these rules.

4. Your content

Everything you save to Numen — memos, chats, attachments — is yours. You keep ownership and you can export or delete it at any time. You grant us a limited, worldwide, royalty-free licence to host, store, transmit, process, and display that content strictly for the purpose of operating the Service for you. We do not use your content to train our models, we do not sell it, and we do not share it with third parties except the processors listed in our Privacy Policy.

You are responsible for what you put into Numen. Don't upload content you don't have the right to upload. Don't use it to store other people's sensitive data without their consent.

5. AI features and reporting

Numen uses third-party large language models to generate replies, draw links between your memos, and produce scheduled prompts. AI output can be wrong, incomplete, or misleading; treat it as a draft, not a source of truth. Don't rely on it for medical, legal, financial, or safety-critical decisions. You are responsible for what you do with what Numen tells you.

If the agent produces output that is objectionable, abusive, unlawful, or otherwise breaches these terms — or if you encounter any other content in the Service that does — you can report it from the message menu inside the app, or by emailing hello@numen.to. We aim to review every report within 24 hours and will remove or restrict content that violates these terms or applicable law. We may also act on our own initiative to block or remove content that breaches these terms.

6. Subscriptions, billing, and refunds

Numen offers a free tier and paid subscriptions. Paid plans renew automatically at the end of each billing period (monthly or annual, as chosen at checkout) at the then-current rate, until cancelled. Taxes may be added where required.

How you pay, cancel, and request refunds depends on where you subscribed:

Web subscriptions (numen.to). Subscriptions purchased on the web are processed by Stripe. Your card is charged on each renewal date. You can cancel at any time from the billing page in settings or through Stripe's customer portal. Cancellation takes effect at the end of the current billing period; you keep paid features until then. We do not provide refunds for unused time on a current period, accidental renewals, partial months, or downgrades.

iOS subscriptions (Apple App Store). Subscriptions purchased through the iOS app are processed by Apple as in-app purchases. Your Apple ID is charged on each renewal date. You can view, cancel, and manage these subscriptions in Settings → [your name] → Subscriptions on your Apple device, or at apps.apple.com/account/subscriptions. Cancellation must be made at least 24 hours before the renewal date and takes effect at the end of the current billing period. Refunds for App Store purchases are handled by Apple under its standard refund policy and may be requested at reportaproblem.apple.com. Bulrosa OÜ cannot issue refunds for purchases made through the App Store.

Price changes.We may change prices for new billing periods. For web subscriptions, we'll give you at least 30 days' notice by email before the change takes effect, and you can cancel before then if you don't want to renew at the new price. For App Store subscriptions, Apple may require additional consent for price increases and will notify you in line with its own policies; if you don't accept the new price, the subscription will not renew.

If you are a consumer in a jurisdiction whose mandatory law gives you a non-waivable refund right (for example, certain EU / UK consumer protections that you have not waived by starting to use a digital service), that right is unaffected.

7. Our intellectual property

The Service — the software, the brand, the design, the content we produce — belongs to Bulrosa OÜ and its licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose, subject to these terms. Nothing in these terms transfers ownership of our intellectual property to you.

8. Feedback

If you send us ideas or suggestions, we're free to use them without obligation to you. We won't identify you without permission.

9. Termination

You can close your account at any time from the account page. We can suspend or terminate your account if you seriously or repeatedly break these terms, if your use of the Service puts us or other users at risk, or if we are required to by law. Where reasonable, we'll give you notice and a chance to fix things first. On termination, the licence we grant you ends; we'll keep your data for the periods set out in the Privacy Policy and then delete it.

10. Disclaimers

We do our best to keep Numen running, accurate, and useful, but to the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation. Nothing in these terms excludes or limits any warranty or right you have under mandatory consumer law.

11. Limitation of liability

To the maximum extent permitted by law, neither Bulrosa OÜ nor anyone working with us is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, arising out of or in connection with your use of the Service. Our total cumulative liability for any claim arising out of these terms or your use of the Service will not exceed the greater of (a) the amounts you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred euros (€100). Nothing in these terms limits liability that cannot be limited by law (for example, for gross negligence, wilful misconduct, or death or personal injury caused by negligence).

12. Indemnity

You agree to indemnify Bulrosa OÜ against third-party claims arising from your unlawful use of the Service or from content you put into Numen that infringes someone else's rights or breaks the law. This doesn't apply to anything we're responsible for, and it doesn't override mandatory consumer protections that limit your liability.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Estonia, without regard to its conflict-of-laws rules. Disputes will be brought in the courts of Estonia. If you are a consumer resident in the EU, the UK, or Switzerland, this clause does not deprive you of the protection of the mandatory rules of your country of residence, and you may bring proceedings in the courts of that country. The European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr.

14. Changes to these terms

We may update these terms from time to time. For material changes we'll give you at least 30 days' notice by email or in the app. If you continue to use the Service after the changes take effect, you accept the updated terms. If you don't accept them, you can close your account before they take effect; if you have a paid subscription, we will refund the unused portion of your current billing period.

15. Miscellaneous

If any part of these terms is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver of it. You can't transfer your account to anyone else without our written consent; we can transfer these terms to a successor in connection with a merger, acquisition, or sale of assets. These terms, together with the Privacy Policy and anything we agree separately in writing, are the whole agreement between us about the Service.

16. iOS app — additional terms for App Store users

The following terms apply only when you use Numen as an iOS app installed from the Apple App Store. To the extent they conflict with anything else in these Terms, they prevail for App Store users.

(a) Acknowledgment. These Terms are concluded between you and Bulrosa OÜ only, not with Apple Inc. (“Apple”). Bulrosa OÜ, not Apple, is solely responsible for the iOS app and its content.

(b) Scope of licence. Apple grants you a limited, non-transferable licence to use the iOS app on any Apple-branded device that you own or control, subject to the Usage Rules in the Apple Media Services Terms and Conditions. The iOS app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

(c) Maintenance and support. Bulrosa OÜ is solely responsible for providing maintenance and support for the iOS app. Apple has no obligation whatsoever to provide any maintenance or support.

(d) Warranty.Bulrosa OÜ is solely responsible for any product warranties, whether express or implied, that have not been effectively disclaimed. If the iOS app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the iOS app (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the iOS app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are Bulrosa OÜ's sole responsibility.

(e) Product claims. Bulrosa OÜ, not Apple, is responsible for addressing any claims you or any third party may have relating to the iOS app or your possession or use of it, including: (i) product liability claims; (ii) any claim that the iOS app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.

(f) Intellectual property rights. In the event of any third-party claim that the iOS app or your possession and use of it infringes that third party's intellectual property rights, Bulrosa OÜ, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.

(g) Legal compliance. You represent and warrant that (i) you are not located in any country subject to a US government embargo or that has been designated by the US government as a “terrorist-supporting” country, and (ii) you are not listed on any US government list of prohibited or restricted parties.

(h) Developer contact. For any question, complaint, or claim about the iOS app, contact Bulrosa OÜ at hello@numen.to or by post at Kiriku tn 6, 10130 Tallinn, Harjumaa, Estonia.

(i) Third-party beneficiary. You and Bulrosa OÜ acknowledge that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

17. Contact

Bulrosa OÜ, registration code 14681340, Kiriku tn 6, 10130 Tallinn, Harjumaa, Estonia. For anything to do with these terms, your account, billing, or the Service, write to hello@numen.to.